custom smart home lights desk lamp Xmas Lantern lava lamp
Q1. Can I have a sample order for led light?
A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?
A: Sample needs 3-5 days, mass production needs 10-15 days.
Q3. Do you have any MOQ limit for led light order?
A: Low MOQ, 1 piece for sample checking is available.
Q4. How do you ship the goods and how long does it take to arrive?
A: We usually ship by sea, it takes around 30-50 days to arrive. Airline and DHL, UPS, FedEx or TNT is also optional.
Q5. How to proceed an order for led light?
A: Firstly, let us know your requirements or application.
Secondly, we quote according to your requirements or our suggestions.
Thirdly, customer confirms the samples and places deposit for formal order.
Fourthly, we arrange the production.
Q6. Is it OK to print my logo on led light product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.
Q7: Do you offer guarantee for the products?
A: Yes, we offer 1-2 years warranty to our products.
Q8: How to deal with the faulty?
A: Firstly, our products are produced in strict quality control system and the defective rate will be less
than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For
defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
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